Home Health, Home Care, Home Hospice

System Architecture Components

CSM/PCS  -- Practice Management Core

Security

• HIPAA Compliant
• Double password
• Optional Biometric / barcode badge user identification
• Roles: professional, adminstrative, site manager, program manger, practice manager, supervisor, auditor, accounting, billing, HRS
• Users restricted to assigned clients and folders by role
• Internal Audit trail records user acttions and inactions
• Users restricted to assigned clients and folders by role
• Internal Audit trail records user actions and inactions

Access Management

• On Site -- Access via LAN
• Off Site -- from Laptop via internet
• Off Site -- from hand held (I-Phone, I-POD -Touch, Blackberry) via internet
• Multiple Sites via internet

Ease of use

• On line documentation
• Streaming video tutorials, on menu
• Templates: programs, service plans, goals, progress notes
• Preloaded data: ICD9/10 Diagnostic codes, WHO meds list
• Document Wizards: Info & Consent, Evaluation Questionnaires, Logs, Checklists
• User defined evenst
• Entire client file and history accessible from a single form
• Set Up Wizard
• Tile Interface for Touch screens

Client Management

• Profile
• Demographic Data
• Notes
• Geographic Mapping
• Google directions
• File Access Log
• Family, friends, associates, Insurance, etc.
• Engagement/program history summary
• Chronological image file(s)

Practice Management

• Define Products and Services
• Define programs and Program Requirements
• Define Program Work Flow, rules, terms, etc.
• Administer Practice Members
• Visual displays (Client Coverage, Caregiver Assignment)
• Define Member Roles (Administrator, Program Manager, professional, Consultant, Clerical)
• Assign Client to Programs/Engagement
• Assign Member(s) to engagement steps(e.g. intake, Diagnosis, Treatment, Consult, Discharge)
• Track Members (Assignments, schedules, engagements, certifications, licenses)

Work Flow Management

• Administrator defined program requirements
• Requirements assigned to professional or resource team
• Completion and progress tracking
• Event alerts

Scheduling

• Client and caregiver
• Visual Scheduling
• Filter resources by Skills
• Schedule in 1 hour blocks

User Messaging

• Secure person to person messaging for practice members
• Event Alerts
• Interfaces with Outlook email

Engagement Management

• Enables Site/ Service Manager to manage all their clients
• Prompted work list
• Schedule / reschedule (supervisory review, appointments, meetings, personal time, training, etc)
• Service Plan/ Maintenance

Caregiver Management

• Track Assignments and work sheets due from Caregivers
• Verfiy and record Worksheet/hours
• Maintain Caregivers Work Scedule, Vacation, and Days Off
• Update Caregiver HRS Notes
• Schedule Client Coverage
• Review Caregiver schedule and work History
• Monitor On-site Caregiver Status (Requires Optional IVR Module)

Meds

• RX Manager
• OTC Authorizations
• E-prescription
• Allergies
• Formulary: WHO and OTC
• Wikipedia/Drugs.com/WebMd on-line reference

• Meds Administration

Billing

• Administer price per service or product / program
• Administer – professional fees payable per member and professional certification level
• Produce Billable events report
• Produce AR/AP Invoices and Payables – (requires accounting modules)
• Produce electronic EDI transmissions -- (requires EDI Module)

HRS

• Personnel Profile
• Certification tracking
• Job Descriptions
• Applicants
• Skills/assessments
• Attendance/ days off/ work schedule
• Performance reviews
• Staffing/ Scheduling

• Training

• Job history
• Incidents/ grievances
• Employee Photo Id /bar code badge
• more..

Web Portal -- Options

• Guardian Updates - Bi-directional Notes and images
• Addmission Forms
• Case Worker Updates
• Personnel Applications
• Follow Up Surveys

Document Management

• User document wizards enable easy creation of information, consent and evaluation questionnaires
• Provides Printing of paper forms and documents
• Management of forms and document versions
• Forms can be bar coded and pre printed with client tracking data
• Paper forms issued / tracked
• Paper forms signed and returned tracking
• Paper files can be scanned, classified and digitally filed
• E-files (word, PDF etc) can be classified and digitally filed
• All Client/ engagement scanned and e-filed documents are filed in archive-able folders
• Optional e-signatures
• Optional Barcode document tracking

Technology

• 100% Microsoft Office Compatible
• Source Code Available
• MS SQL Server
• Microsoft Servers (32 and 64 bit)

IVR -On Site Validation

This module is an optional IVR (interactive voice recognition) system. The system can be configured to automate many activities, e.g.:

• Validate Caregiver on Site
• Provide off- hours message reception
• Capture employee time off requests
• Capture and route emergency service requests
• Provide client account balance and payment receipt verification
• Dial out for on-site appointment confirmation

CSM2GO - Caregiver System Interface

This module provides the caregiver data entry, client information, geographic maps and work instructions. Allows caregivers to:

• Update their availaibility schedule
• Mark off task check sheets
• Record client data
• Send person to person messages to co-workers and managment
• Supports real time data interfaces with 3g/4G devices: blackberry, Iphone, Notebook/Netbooks, or store and forward with WiFI equipped: Notebooks or Netbooks

Client Signature Capture

Mobile signature capture pad for use with CMS2GO Netbook or Notebooks solutions above

EDI Billing Interface

Optional EDI translator/ transmission module for sending/ receiving EDI 835/837 information to Medicaid and Medicare trading partners. Mapping to Insurace carrier trading partners is avaialble on a case by case basis

Accounting Interface

Optional UA Accounting System Module provides:

• HR records
• Payroll
• Customers / Third Party Accounts Receivable
• Invoicing, Statements, Payments, Deposits, Collections
• Vendors -- Bills / 1099 Employees
• Check printing, Bill payment, check book(s) reconciliation
• General Ledger -- Financial Statements/ Budgets