Contact us

AdvanTec Information Systems. LLC.
1451 S.Elm-Eugene St Box 22,
Greensboro, NC 27406.

Telephone: +1 336 275 2832
+1 336 ASK ATEC

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Pre_Sales Support

Call or email us to discuss your needs and our capabilities. Our staff and affiliates would only be too happy to produce a quick estimate or a formal proposal if warranted. We also can assist financing through our affiliations with several reputable leasing firms.  

Customer Support

We offer live support from 7AM to 6PM M-F East Coast time. Support personnel are well versed in all aspects of the software and technology.   We do not outsource support. 

Email support is available 24/7 although only critical issues are addressed outside the normal support hours.

Subscribe to: AdvanTec HSG - Newsletter
  • "I’m super excited about all of this! Thank you so much for having this software.   M. Ward / Ward Transitional Services.


    Our Offices

    We are located in the Nussbaum Entrepreneurial Center for Entreprenueuship in Greensboro, NC.


    To become a reseller.

    Call our Channel Sales Manager: 1-336-275-2832

    AIS -- Support Network

    We have a network of business affiliates througout the US that can provide depth of resource, broad technical and business expertise and geographic presence for larger and geographically dispersed clients.

    CSM Cleint Services Management

    CSM Human Services

    Residential Corona Virus Precautions Management

    With Coronavirus (Covid-19) Pandemic and the susceptibility of residents in your charge. The outbreak of Covid-19 in Oregon in an assisted living facility that has resulted in the death of 18 residents is both tragic and foreboding for all residential caregivers. It is more important than ever to make sure that caregivers in your facilities protect themselves, the residents and you. Here are some ways that CSM (Client Services Management) can be utilized to assist.
    • • You should have written/ updated sanitation guidelines (standard operation procedures – SOP) On Line
    • • Staff needs to review and sign off on these guidelines to not only document compliance but to make sure they are aware of what is required.
    • • Implement Heightened Sanitation measures and log compliance
    • • Maintain and record resident hygiene activities to encourage and help residents to protect themselves as well as record how they and staff follow recommended procedures.
    • • Use vital readings to take and record temperatures (perhaps every 4 hours) to detect early any potential infections.
    • • All resident Nursing Notes should be reviewed and flagged and annotated for Corona Virus at risk status -- normal, high, extremely high
    • • All staff should be required to review and sign off on these revisions
    • • Site managers should have revised housekeeping review procedures as well to validate on going sanitation activities

    Although CSM software can not cure or prevent any medical situation –
    • • It can be utilized to make sure that your staff has updated sanitation procedures in place and has reviewed and implemented them.
    • • It can be utilized to make sure that all staff are aware of resident susceptibility and vigilant in their efforts to help prevent infection and spread.

    Our newest residential module release (9.0) incorporates all of these practices and more.
    • • Tracks staff review of nursing note changes
    • • Tracks staff review of service plan changes
    • • Tracks staff review of company wide notes (one way to broadcast SOP changes)
    • • Tracks/ logs and records resident hygiene activities
    • • Tracks/ logs and records vitals
    • • Tracks/logs and records medical, social events and mood by shift
    • • Tracks and records staff assigned sanitation chores

    Additional recommendations from Oregon
    • • Restrict visitation to only essential individuals.
    • • Limit essential visitors to two per resident at a given time.
    • • Screen all permitted visitors for respiratory or other symptoms potentially indicating COVID-19 and for recent travel to an affected geographic area or high-risk setting prior to entering the facilities.
    • • Document the screenings for all visitors.
    • • Limit community outings.
    • • Support residents’ access to socialization when visitors are not able to enter the facility through virtual visits.

    You may also consider:
    • • Restricting Residents with fever or acute respiratory infections to their rooms.
    • • Supporting hand and respiratory hygiene, as well as cough etiquette by resident, visitors and employees. This includes: (i) ensuring employees clean their hands according to CDC guidelines; (ii) increasing the availability and use of alcohol based hand rubs; (iii) making sure tissues are available and sinks are well stocked with soap and paper towels for hand washing,
    • • Increasing their stock of personal protective equipment.

    Support for our Products and solutions is available on:

    • Annual Contract basis
    • Retainer
    • Time and Charges

    Web Portal for existing customers:

    Add, edit, prioritize work tickets and wish list items. Update/ review status and user test results.